Business Modules

DAY 3, Wednesday;

Module Business Case

As a knowledge manager you want to translate the potential of knowledge management into tangible business results. Your management expects a good return of investment from knowledge management projects. Based on this promise, we look at the structure of a business case for knowledge management and identify relevant performance indicators to measure achievements. Each participant will analyze his or hers personal KM goals and build a business case argument around them. In the panel discussion we learn from each other and improve the focus and argumentation for knowledge management.

Module Skills of a KM team

Success full implementation of a knowledge management initiative depends on a number of skills present within the project team. KM is a holistic discipline sharing know-how with a number of organizational functions. The needed skills and techniques to be applied depend largely on the organizational goals to be reached and they differ from initiative to initiative. In this module we learn what these skills are and how to select members of am KM project team from the concerned functions.

Module Knowledge retention and knowledge transfer

The loss of knowledge is a key risk for most organizations. Therefore, securing knowledge has been always at the core of KM initiatives. When people leave the organization or change jobs business critical knowledge gets lost when not documented or transferred. There are various techniques to retain and transfer knowledge either from individuals or from groups. In this module we learn the key techniques and how they can be applied successfully.

Module KM and the new ISO norm update

After the ISO update 2015 each ISO certified company has to address new topics, two of them being relevant for knowledge management: Assuring process results by identifying and managing necessary knowledge (7.1.6) and caring for company’s competencies (7.2). In this way Knowledge Management becomes compulsory starting in September 2015. The organizations will be asked to identify, manage and make available all necessary knowledge to ensure process results, which are in line with quality and conformity requirements. This will be audited in the context of the whole organization. In this module we look at the new ISO norms and identify what steps the organizations have to take to be compliant during the next ISO audit.


08.30-08.50ALLReview and Discussion of Day 2 Topics 
08.50-09.50BHAnalysis & Visualisation 
09.50-11.40PKCompetencies, Skills & Knowledge TransferCoffee break 10.30 – 11.00
11.40-13.00PKBusiness Case & MetricsLunch 13.00 – 14.00
14.00-16.45ALLGroup Work & DiscussionsCoffee Break 15.15-15.45
16.45-17.00ALLAction Review for Day 
17.00-18.00ALLGroup Presentation Preparation Work (own time)