Frequently asked questions

KM is a management perspective that is broader than information management because it pays more attention to tacit knowledge.
A worker who uses expert judgment and tacit knowledge more than muscular effort or routine actions to perform his or her work is a knowledge worker.
KM is suited more to organizations that rely or use knowledge resources heavily.
Organizational learning is the set of individual, team and organizational processes and skills for creating new knowledge (e.g. work improvement, improvisation, process or product innovation) at all levels and units...
Knowledge management is simple to apply, and very effective if it is done systematically.
Knowledge is power. Too often people see knowledge hoarding as a way to personal power. However by the same argument, knowledge sharing is empowerment.
Good KM entails paying attention to what works well or what works better (performance improvement, improvisation, creativity and work innovation) and to continuously reflecting about and learning from work.