Frequently asked questions

There are many definitions of Knowledge Management, but the one we prefer is the simplest - "Knowledge Management is the way you manage your organisation, when you understand the value of your knowledge".
Knowledge is the ability to make effective decisions, and take effective action (based on a definition by Peter Senge).
In the KM literature, knowledge is most commonly categorized as either explicit or tacit (that which is in people's heads).
A Knowledge Management framework is a complete system of People, Process, Technology and governance, which ensures that Knowledge management is applied systematically and effectively to improve business results.
The following steps constitute the knowledge cycle or knowledge value chain internal and external sensing → knowledge creation (=innovation) or capture → organizing and storing knowledge ...
Some organizations start with small KM initiatives with likely positive impacts based on other organization’s experiences; thus the most popular KM initiatives are: ...
The primary beneficiaries of KM are the organization and its members, and eventually, the customers or stakeholders served by the organization.
If the result is greater efficiency, effectiveness and/or innovation then you are doing good KM.
KM started in the 1980s in US and Scandinavian countries where earliest KM practitioners noted that private companies’ market value or capacity to generate income is increasingly due to their ...
There is a subtle, but very significant difference between knowledge management and information management, linked to the differences between knowledge, information and data.