The following steps constitute the knowledge cycle or knowledge value chain internal and external sensing → knowledge creation (=innovation) or capture → organizing and storing knowledge → tracking and measuring knowledge and its impacts → retrieving, transferring and sharing knowledge → and using/reusing and applying knowledge.
What are some KM tools and techniques?
|ICT/technically-oriented tools||Behaviorally-oriented tools|
|Internal and external sensing||Market analysis, KM audit, competitive intelligence,surveys||Complaints desk, social network analysis, FGD, interview|
|Creation or capture||Data mining, R&D, work templates, buy IPR||CoP, team learning, documentation, mentoring|
|Organize and store||Portal, intranet||Expertise locator, Who Knows Who Directory|
|Track and measure||Balanced Scorecard, intellectual capital accounting||Learning history, process documentation|
|Retrieve, transfer and share||Search engine, e-group, e- learning||CoP, transfer of best practice, cross-visit, story telling|
|Use/reuse or apply||Role-based portal, work templates||Help desk, action learning|
What is “knowledge translation”?
Knowledge translation is the last two stages of the knowledge cycle: transferring and using knowledge. It usually includes the transformation of knowledge into more usable form. This is needed if the institutional and cultural context of the knowledge source is different from that of the knowledge user.
Is transfer of knowledge (such as feedback conferences, reports, training, etc.) KM?
Knowledge transfer is part of KM, although people managing conferences, preparing reports and conducting trainings may not be aware they are doing KM. Conscious KM implies the knowledge transfer is managed in such a way that it deliberately results in more effective action by the receiver.
How is KM related to information filing or resource center?
Organizing and storing knowledge is part of the knowledge cycle. As in 5-3, consciously doing KM means information is prioritized according to what is needed for more effective action by the user(s).
Does going into KM means/needs being techy and computer savvy?
KM without computers can be done (see last column above), but KM with computers is better. The best KM is one that is “both high-tech and high-touch.”